Indonesian Version
 
Make a Report
 
Phone:
(021) 381 5909
(021) 381 5910
(021) 381 5911


SMS and Whatsapp:
0811 861 5000

Fax:
(021) 381 5912
(Download cover sheet here)

Email:
pertaminaclean@tipoffs.com.sg

Postal:
Attn: Tip-offs Anonymous™
Pertamina Clean
P.O.Box 2600
JKP 10026

(Download cover sheet here)

Deloitte's Whistleblower Service (Tip-offs Anonymous™)

Your questions answered

Q: Why should I blow the whistle on misconduct?

A: To help make Pertamina a fair, safe and honest place to work. Misconduct can have a negative effect on our workplace and reputation. By reporting misconduct, you can help to save costs through detection of frauds and ensure that people are secure and safe in our work environment.

Q: Can I remain anonymous?

A: It's all up to you whether you choose to remain anonymous or not. At times you may not be able to remain anonymous as your identity may be apparent to Tip-offs Anonymous™ or Pertamina from the information given to us. Remember that, an anonymous disclosure will not attract the protection provided to whistleblowers under the Prevention of Corruption Act.

Tip-offs Anonymous™ will try to ensure that your identity remains anonymous if you choose to do so. Tip-offs Anonymous™ will keep any information given to us about your identity confidential within Tip-offs Anonymous™ and if you authorize us to disclose, we will only disclose it to the relevant personnel within Pertamina so that they can do something about it. Tip-offs Anonymous™ may also disclose the information if required by law.

Q: What happens when I make a call?

A: Telephone calls to the Tip-offs Anonymous™ hotline are not recorded, nor is there a caller ID to identify the call. You will not be asked by Tip-offs Anonymous™ to provide your name unless you wish to identify yourself. Your report will be known only by a reference number unless you choose to tell Tip-offs Anonymous™ your name and identity.

Tip-offs Anonymous™ may also ask for your consent to disclose the information to Pertamina so they can work out whether you are entitled to protection under the Prevention of Corruption Act.

Q: What type of misconduct should I report?

A: Any suspected theft, fraud, dishonesty, harassment, unethical behaviour or workplace safety hazards within Pertamina.

Q: What do I need to tell Tip-offs Anonymous™?

A: Tell Tip-offs Anonymous™ as much as you can when you blow the whistle on misconduct. For example,

  • names of people involved
  • names of any witnesses
  • date, time and location of the misconduct
  • details of any proof
  • money or assets involved
  • frequency of incident

Q: What if I suspect something is wrong, but I am not sure?

A: Most cases reported are uncovered through tips from honest people who are not sure of their facts. That is perfectly all right. We do not expect you to know every last detail. Reporting what you do know is enough. It is a good idea to seek your own advice on whether what you are reporting is a breach of the Prevention of Corruption Act.

Q: Will I be involved after I report an incident?

A: Once you make a call to report any misconduct, you are not required to be involved in the Tip-off anymore. However, if you have any new or additional information, or would like to make any amendments to your report, you can make a follow up call and quote the reference number provided to you at the time of the initial call.

Q: How soon will Pertamina be notified after a call is reported?

A: Tip-offs Anonymous™ will provide a report to a dedicated representative at Pertamina within one business day after your call. In the event of life-threatening case, we will inform Pertamina immediately.

Q: Do I get any rewards for reporting misconduct?

A: No, there is no reward for reporting misconduct to Tip-offs Anonymous™.

Q: How many times can I contact Tip-offs Anonymous™?

A: You can contact Tip-offs Anonymous™ as many times as you wish to report any suspected misconduct

Q: Are law enforcement agencies notified of reports made to Tip-offs Anonymous™?

A: The information reported to Tip-offs Anonymous™ is forwarded to Pertamina's representative who is responsible to address misconduct. If he or she decides that corrective action is necessary, they may notify the appropriate law enforcement agency when appropriate.

Q: Will there be an investigation process after each report is made?

A: Whether there is an investigation depends on a number of factors such as information provided, details, documentations and Pertamina's policy. Pertamina will decide on the action required when they receive our report.

Q: What personal information will Tip-offs Anonymous™ collect about me or other people?

A: When you call Tip-offs Anonymous™, we will collect personal information about the caller and anyone else involved in the conduct provided by the caller. Unless you are reporting a breach of the Prevention of Corruption Act and you need to provide your name to us, you are not required to provide any information about yourself to blow the whistle.

Q: How will Tip-offs Anonymous™ use or disclose any personal information?

A: Tip-offs Anonymous™ will only use and disclose personal information in providing this service to you and Pertamina. Tip-offs disclose information it collects to Pertamina so they can act on your report as required by law or a regulatory authority.

 
About

Tip-offs Anonymous™ is an independent hotline service that gives employees the opportunity to blow the whistle on misconduct anonymously.

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